Gestione Emergenze

With Viasat you are not alone

Managing an emergency means implementing a series of actions to contain personal or property damage and to restore the situation to normal conditions as quickly as possible.

Emergency response for any need

The most important of these is medical/mechanical assistance, a rescue service provided and coordinated by the Operations Centre in case of need for unexpected mechanical failure or following an accident, illness, or danger. For all these types of intervention, punctuality, precise location and timeliness are decisive factors. The Viasat Operations Centre is a guarantee, as it provides assistance by telephone 24 hours a day, 365 days a year, and communication with the onboard device allows the precise location of the event to be pinpointed.

Following a direct call from the Customer or a verified situation of need, the Operations Centre can:

Send an ambulance or a tow truck to the site

Coordinating police interventions

Supporting the customer in the first steps in case of an accident

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